Refund policy

Returns, refunds and cancellations

Updated October 23, 2026. These terms apply to our current filled polyester microfiber comforters in Twin, Twin XL, Queen and King. Each order contains one comforter. Cotton covers, matching shams and sets shown in the studio are previews only and cannot currently be ordered.

Contact the seller

Karvanis Home is operated by Karvanis, exploité par SALAMA FOREVER SRL, Belgian enterprise 0711.688.802. Email contact@karvanis.be or call +32 491 76 89 74. Include your order reference if available. Do not send passwords or card details.

Printed-to-order products

Each bedding item is printed for its order. To the extent permitted by applicable law, we do not offer discretionary returns or exchanges solely for a change of mind, a correctly supplied color or pattern you selected, or a correctly supplied size that does not fit your bed. This does not exclude any mandatory cancellation, withdrawal, conformity, warranty, refund or other consumer right. Printing on demand alone does not remove a statutory right.

Damage, faults or an incorrect item

Contact us promptly if your item is damaged, has a manufacturing or printing fault, or differs from the product, fixed print or color you ordered. Describe the problem; clear photos of the item, issue and packaging help us investigate. Please report issues within 30 calendar days of delivery where possible so we can use our supplier's claim process. This request does not shorten any longer right you have under applicable law.

We remain responsible for handling your claim as the seller. We will assess the issue and arrange the remedy required in your circumstances, which may include replacement or refund. You are not required to resolve the claim directly with Printify or the factory. We will not charge the necessary return or replacement costs for a defect or error for which we are responsible.

Changes and cancellations

Contact us immediately to request an address change, design correction or cancellation. We will check the actual production status and confirm the outcome. We can normally change an order only before production starts, unless applicable law gives you a further right. Sending a request does not by itself establish that production has stopped.

You can send an unequivocal cancellation or statutory withdrawal notice by email. No account or explanation is required to send that notice. Its receipt and your eligibility for a remedy are separate questions. The online notice tool currently prepares an unsent draft; it does not deliver a notice to us. Send your notice by email to notify the seller.

Return instructions and refunds

Contact us before returning any parcel. Our Belgian registered office is not an authorized parcel-return address. If a physical return is needed, we will provide the authorized destination and shipping instructions. Do not send unsolicited returns to the manufacturer.

Refunds due are processed without undue delay and within the applicable legal deadline, to the original payment method. Your bank or payment provider may need additional processing time. A credit received by us from our supplier is separate from your refund.

Complaints

Contact us first so we can seek a solution in writing. If a consumer dispute cannot be resolved, information about the Belgian Consumer Mediation Service is available at consumerombudsman.be. Admission depends on its rules. Mediation does not remove mandatory legal or payment-dispute remedies.